Shipping Policy

This Shipping Policy explains how we process, ship, and deliver orders placed with Calendula Care by Pura Nova. We ship within the United States and internationally.

Processing Times

Orders are typically processed within 1-2 business days. Processing times may be longer during peak periods, promotions, or holidays.

Shipping Options & Carriers

Shipping rates are calculated at checkout based on your address and selected service. Depending on your location, we may offer rates from carriers such as USPS, UPS, FedEx, and DHL.

Carrier availability and delivery time estimates can vary by destination and service level.

Domestic Shipping (United States)

Delivery times depend on the shipping service selected at checkout. Once your order ships, you will receive tracking details where available.

International Shipping

International delivery times vary widely based on destination and customs processing. You are responsible for any applicable customs duties, import taxes, or brokerage fees charged by your country.

Customs clearance can delay delivery. Pura Nova is not responsible for delays caused by customs authorities or local delivery partners.

Tracking

Where available, tracking details will be provided after shipment. Tracking updates may take 24-48 hours to appear after label creation.

Incorrect Address & Delivery Issues

Please confirm your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, we may be able to re-ship it at the customer's expense.

If a package is marked delivered but you have not received it, please contact the carrier first. If you still need assistance, reach out to Pura Nova support.